Question 1

How can I track my order?

Accepted Answer

As soon as your order ships you receive a confirmation email with a tracking link. You can also find the tracking details in your ArkPlanet account under your order history.

Question 2

What are the shipping times?

Accepted Answer

Shipping times depend on your delivery address and are shown at checkout before you pay, where Shopify calculates the available shipping methods for your country.

Question 3

How do I make a return?

Accepted Answer

Contact our team with your order number and we will guide you through the return process step by step.

Question 4

How do I choose the right size?

Accepted Answer

Products that come in sizes include a size guide on the product page. Measure your pet's neck, chest and back length and compare the values with the table before ordering.

Question 5

Can I change my order?

Accepted Answer

If your order has not been shipped yet, contact us as soon as possible with your order number and we will do our best to update it.

Question 6

Which payment methods do you accept?

Accepted Answer

Payments are handled by Shopify's secure checkout. The full list of available payment methods is shown at checkout.

Question 7

How does the 20% discount work?

Accepted Answer

When your cart subtotal reaches €100, the ARK20 discount is applied to your Shopify cart automatically and the reduced total is carried through to checkout.

Question 8

How can I contact ArkPlanet?

Accepted Answer

Use the form on our Contact page during our support hours and our team will get back to you as soon as possible.

Frequently asked questions