Privacy Policy
This policy explains how ArkPlanet handles personal data when you visit this website, place an order or contact us. It is written in line with the EU General Data Protection Regulation (GDPR).
Who is responsible
ArkPlanet is the data controller for the personal data processed through this website. For any privacy request, write to arkplanet.team@outlook.com.
What we collect
Order and account data (name, email, delivery and billing address, phone, order history) when you buy or create an account; message content when you use the contact form; your email address if you subscribe to the newsletter; and technical data such as device type and pages viewed when analytics cookies are accepted.
Why we process it
To take and fulfil orders and provide customer support (performance of a contract); to meet accounting and consumer-law obligations (legal obligation); to send marketing emails and to measure site usage (only with your consent, which you can withdraw at any time).
Who processes data with us
Our store and checkout run on Shopify, which processes order, payment and account data on our behalf. Payments are handled by the payment providers shown at checkout; we never see or store full card details. Analytics and advertising tools only load after you accept analytics or marketing cookies.
Cookies
Essential cookies keep your cart and session working and are always active. Analytics and marketing cookies load only after consent. You can change your choice at any time by clearing the cookie banner preference stored in your browser.
How long we keep data
Order records are kept for as long as required by tax and accounting law. Newsletter data is kept until you unsubscribe. Contact messages are kept only as long as needed to resolve your enquiry.
Your rights
You have the right to access, correct, delete, restrict or port your data, to object to processing, and to withdraw consent at any time. You may also lodge a complaint with your national data protection authority (in Italy, the Garante per la protezione dei dati personali).
Questions about this policy? Use our contact form.